Membership Hold Request

As stated in your membership agreement, you have the option to put your membership on hold for any reason. This is only applicable to our weekly auto-pay memberships.

This form will serve as your 14-day written suspension notice as required by your membership agreement.
If you request a suspension date that is within 14 days of the form submission, your membership will instead be put on hold 14 days from the date of the form submission.

Membership hold requests must be for a minimum of 2 weeks, in 1 week increments, up to a maximum of 8 weeks (i.e. 2, 3, 4, 5, 6, 7 or 8 weeks).

Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume.

If you choose to cancel your membership during the hold period, the standard 14-day written cancellation notice requirement stated in your membership agreement is applicable.

If you choose to reactivate your membership after it is cancelled, membership prices in effect at the time of reactivation will be applicable (membership prices are subject to change).

Please click the button below to open the Membership Hold form.


Membership Upgrade or Downgrade Request

We understand that situations may change, so to cater for this, we offer the opportunity to change your membership to suit your current lifestyle.

As stated in your membership agreement, you have the option to upgrade or downgrade your autopay membership, up to 2 times per calendar year.

Membership requests will take 1-3 business days to process. After your upgrade or downgrade has been processed, your new membership will commence from your next weekly payment date.

Please click the button below to open the Membership Upgrade/Downgrade form.


Membership Cancellation Request

We're sorry to see you go!

If you would like to put your membership on hold instead of canceling, you can submit a Membership Hold Request.

If you decide to reactivate your membership in the future (and we hope you do), membership pricing in effect at the time of reactivation will be applicable as membership prices are subject to change.

If you’re sure you’d like to cancel, just complete and submit the form below. This will serve as your 14-day written cancellation notice as required by your membership agreement. Your membership will be cancelled 14 days from the submission of the form below.

Note that if you have a scheduled payment within this period, the payment will be processed as scheduled. All payments are non-refundable.

Please click the button below to open the Membership Cancellation form.